How Will Your Logistics Company Function During a Disruption?
BruteMitigator helps logistics organizations align leadership, clarify roles, and build internally-owned operational planning tools  to support operational contingency planning.Â
We combine guided learning with practical planning tools so you can move beyond awareness into coordinated internal preparation, whether planning solo or across teams.
Program Overview
Course 1
Buy-In Builder™
Build leadership awareness of how disruptions impact operations, customer trust, and cash flow and align the organization for operational planning.
Course 2
Identify Business-Critical Functions
Identify and prioritize the business functions that must continue, or resume quickly, to protect customers, compliance, and cash flow.
Course 3
Define Roles, Responsibilities, & Build Communication Playbooks
Establish clear roles, responsibilities, and escalation paths across functions to optimize communication workflows and coordinate backups.
Course 4
Assess Business-Critical Functions
Evaluate critical functions for risk, assess dependencies on systems, people, and information, and define realistic timelines to prioritize accordingly.
Course 5
Build Operational Contingency Frameworks
Turn your functional assessments into a structured contingency framework with team-level playbooks and follow-up actions.
Who We Help
We know the burden of planning usually falls on internal operations and compliance officers. BruteMitigator is your educational framework to force leadership alignment on the operational impacts of disruptions.
Stop carrying the risk alone.
Importers & Exporters
The Cargo Owners
When logistics breaks, importers and exporters feel it first. You sit at the exact center of complex networks involving carriers, brokers, customs systems, and drayage providers. We give you internal ownership over your contingency planning, reducing reliance on outside consultants.
Freight Forwarders, Brokers, & 3PLs
The Network OperatorsÂ
For freight forwarders, transportation providers, and customs brokers, a technology disruption instantly impacts freight movement, compliance, customer service, and your cash flow. We provide a program that clarifies internal roles and communication responsibilities so your business can continue operating to some degree while systems are restored.
Get Leadership Aligned
Take your first step towards operational readiness with BruteMitigator's Course 1: Buy-In Builder, now available! Included are 5 self-paced lessons with guided activities and practical prompts designed to help you start planning and aligning your operational contingencies.
What Makes Us Different
40+ Years of Industry Experience
Designed and led by a logistics expert with over four decades of operational leadership and firsthand cyberattack experience.
Freight & Customs Ready
Built specifically for freight forwarding, customs brokerage, and 3PL environments—never generic office scenarios.
Modular & Action-Oriented
Practical frameworks and planning tools that help teams move from awareness to structured planning and reusable, living draft playbooks—developed and refined internally, at your pace, with your people.
Preparedness, Plans, & Playbooks™
Our proprietary framework supports leadership awareness, structured planning, and the development of practical operational playbooks—designed for internal use and continuous improvement over time.Â
About the Creator
Meet Susan Kargel, Founder & Lead Instructor
Founder of SJKargel Consulting LLC, Susan Kargel brings over 40 years of hands-on experience in third-party logistics — with a deep understanding of what it takes to lead through disruption.
She has held leadership roles across freight forwarding, global customs clearance, and trade compliance, guiding operations through complex challenges including economic shocks, system outages, and organizational restructures. Notably, when a major 3PL she worked for declared bankruptcy, Susan successfully transitioned her profitable business unit and staff to a new company — in just five days.
Her expertise also includes coaching logistics teams through operational recovery efforts. At a global 3PL, she contributed to cross-functional restoration initiatives and helped redesign a continuity framework used in system disruption scenarios.
A licensed U.S. Customs Broker since 2000, Susan combines deep operational knowledge with practical leadership to help logistics organizations build realistic, scalable plans for continuity and resilience.
Frequently Asked Questions
What if we already have an IT disaster recovery plan?
Are the courses self-paced, or do they require live sessions?
Is this designed for freight and logistics operations specifically?
What type of expertise is needed to conduct assessments and develop the playbooks?
Can this help with insurance or audit readiness?
How does this work for my whole team?
For Leaders & Program Sponsors
Get a concise, high-level orientation to BruteMitigator—then choose whether you’re starting solo or rolling out internally across a team.
Have Questions or Need Help Getting Started?
We’re here to support your team. Reach out and we’ll guide you through the next steps.
